Refunding Your Deposit

As soon as we have received a copy of your final utility bills stating that all your utility accounts have been cleared, we will then process your deposit by way of comparing your Check-In Conditional Report with your Check-Out Conditional Report. This will help us establish if any damages were present at the end of your tenancy which were not there when you initially checked-in.

If there were damages caused during your tenancy, these would be rectified by independent contractors, and a copy of their invoice would be present in your deposit pack.

If, at the end of your tenancy, it was discovered that there is a shortfall in your rent, the balance would be taken from your deposit and paid over to the landlord.

Before we return the deposit to you, we will make contact in order to ensure we agree on the amount being returned. Once this amount has been established and agreed upon, it will be returned to you in the time allotted by the Deposit Protection Scheme.

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