SAFE Agent (Safe Agent Fully Endorsed) is an organisation denoting firms that protect landlords’ and tenants’ money through client money protection schemes.
The agent reassures landlords that their money is kept separate from the operating funds of the firm. SAFE agent also offers a safeguard for tenants too, offering peace of mind that their deposits are well protected by the agents.
Safe Agent is an accreditation scheme for property lettings and management agents. It is a scheme backed and funded by the Government and supported by various property industry professional bodies.
We at Redbrick Properties are SafeAgent accredited, meaning a first class standard of customer service is guaranteed and a secure protection of your money is assured. The accreditation also means that if anything goes wrong, there is a complaints procedure in place run by an independent body.
What can tenants expect from SafeAgent accredited agents?
Before a tenancy starts, we as the letting agents will ensure that certain service standards are met. First and foremost, you can be sure that the property will have undergone all necessary safety checks on furnishings as well as gas and electrical services.
Ensure that you are provided with copies of safety certificates.
Provide you with details of utility providers and the Local Authority in the area in order that you can arrange for accounts to be set up.
Respond to your requests for maintenance and repairs.
Tend to all necessary maintenance and repairs.
Respond to all queries promptly.
What can landlords expect from SafeAgent accredited agents?
We as the letting agents will provide you expert advice where necessary.
Arrange all safety checks upon your request.
Explain your rights and responsibilities as the landlord and the tenant's rights and responsibilities.
Referencing and credit checking all prospective tenants.
Collect rent and pass it on to you every month or as otherwise agreed.
Provide you with a statement of account as often as agreed, usually monthly.
Arrange to have routine maintenance work carried out.
Arrange and carry out all inspections; check-in, mid-term and end.