Please read this carefully if you're having problems with your WiFi
Your WiFi router has 2 radio frequencies to transmit WiFi to your electronic devices:
Pros: Larger coverage area
Cons: Lower data rate; more prone to interference; usually more devices using this frequency
Pros: Higher data rate; less prone to interference; usually fewer devices using this frequency
Cons: Smaller coverage area
We recommend connecting to 5GHz on all compatible devices
If some parts of your home still don't receive WiFi, you may need to buy a WiFi Extender.
Take a look at Toms Guide to find the best WiFi extenders that give you more range without sacrificing speed or adding hassle.
In all our properties with 7 or more bedrooms we've fitted Wall Socket WiFi Boosters.
These may not be connected to your router, please see the following for step-by-step instructions on how to set these up:
Setting-up Plug Mounted WiFi Boosters
Please read the following:
Please see Virgin Media's Troubleshooting Guide
Please ensure you are next to your router and call Virgin Media Business 0800 052 5761. The advisor may need to know the following information:
Account Name: One Utility
Postcode: LS3 1AX
Mac Number: as per bottom of router